These are the Terms and Conditions, Waiver & Release governing your relationship with AYA Hyperspace Amusement Park LLC ("Hyperspace") including ticket purchase and entrance to Hyperspace Park. Please read these Terms and Conditions carefully before proceeding with the purchase of your Ticket.
NOTE: IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT PURCHASE THE TICKET
After any revisions to our Terms & Conditions, Waiver and Release are posted, you agree to be bound to any such changes to them. Therefore, it is important for you to periodically review our Terms & Conditions, Waiver and Release to make sure you still agree to them.
If tickets are purchased on behalf of other guests, notably in the context of group bookings, you accept these Terms and Conditions on behalf of every guest (including minors) and shall ensure their compliance with these Terms & Conditions.
Fees and refund policy:
Our up-to-date ticket types and pricing can be found here.
The ticket purchase covers your entrance to the park and participation in most available activities. However, please note that additional costs may apply for specific attractions.
Hyperspace reserves the right to change the fees at its discretion without notifying you in advance
All purchases and reservations made are final and non-refundable. In the event of a cancelation or request for modification of the reservation, Hyperspace and the service providers are not obliged to honor such requests and the entire amount paid is forfeited by the customer. Refunds, if any, are provided at the sole discretion of Hyperspace and the service providers. Refunds will be done only through the Original Mode of Payment.
The tickets are non-assignable. This means that the purchased ticket cannot be sold to a third party and should stay in your possession for a security check at any time.
Unlawful resale (or attempted resale), counterfeit or copy of tickets is ground for seizure and cancellation without compensation.
Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by Hyperspace, provided that even if such consent is obtained, any use of Hyperspace's trademarks and other intellectual property is subject to Hyperspace's consent.
All guests entering Hyperspace Park are subject to the rules and regulations of entry as displayed herein and at the main entrance. Furthermore, you must follow all posted and verbal safety instructions provided by Hyperspace's team members.
Entry to Hyperspace is only possible with a valid ticket. Guests must be able to present their ticket upon request. A valid national ID matching the name listed in the booking. may be required. Hyperspace is entitled to deny the ticket holder entry to the venue if the ticket holder does not meet the age limit, cannot produce original identification document, pose or may pose a risk to the ticket holder or any other person in Hyperspace's sole opinion.
Children must be supervised at all times by an adult who will be responsible for the care and conduct of the child in their care.
Food and beverage is not allowed inside the Park, unless explicitly permitted by the Park Staff.
All tickets holders and their belongings may be subject to search when entering the venue. Prohibited and dangerous items will be confiscated. Any item which the organizer or venue security personnel consider as security risk or that may be used to damage the venue or interfere with the event will be confiscated. You should not leave any valuables or personal belongings unattended. Hyperspace is not responsible or liable for any lost, stolen or damaged property.
Once inside the venue should you choose to leave, re-entry may be refused at Hyperspace's sole discretion.
You are required to read our safety signs on premise and follow the directions of our employees at all times.
Photography and Filming
We may film, sound record or photograph public areas in the Park. By visiting and using the Hyperspace Park you understand and consent to the filming, sound recording and/or photography and possible subsequent exploitation/broadcasts/publication and you therefore agree (i) copyright in these materials rests with us or the authorised party as appropriate and (ii) that we or the authorised party may use, broadcast and exploit such images in any material in any format whatsoever.
You may object to the use of your personal data in connection with any filming, sound recording and/or photography by making a specific request to firstname.lastname@example.org
Hyperspace reserves the right to alter the opening and closing time, remove or cancel any part of the experience for any reason including but not limited to health and safety, operational issues, maintenance, special events and private functions
If at some point you pay through our Website, you represent and warrant that when you make any payments to Hyperspace for such use:
(I) You agree to pay the fees at our then-current prices as posted on our website, including any applicable taxes
(II) You agree to provide true and complete credit information
(III) You agree that fee will be honored by your bank or credit card company
(IV) You agree that if your initial payment method is dishonored, you will still pay the charges incurred, including any surcharge we may incur due to such dishonored payment.
Purchases must be made using a credit card and will be charged in United Arab Emirates Dirhams. Tickets purchased on this Website will be delivered via email to the email address supplied by the purchaser. If this email is not received, please contact us here.
Entry into and use of the Hyperspace Park and its services is at your sole risk.
To the maximum extent permitted by UAE law, you confirm that we accept no responsibility for any loss, injury or damage sustained within the Hyperspace Park and waive all claims against us in this respect.
You confirm that you have read and accepted our Waiver and Release section and you undertake to adhere to all contained within the Waiver and Release section upon your arrival to our premises.
In all cases, you acknowledge and agree that our liability to you will in no event exceed the price of the entrance ticket.
Furthermore, liability for indirect, special or consequential losses is excluded.
AYA Hyperspace Amusement Park LLC will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE".
Release, Acknowledgment of Risk, and Waiver of Liability
In consideration of being allowed to enter and use Hyperspace Park:
1. You acknowledge and agree that your activities at Hyperspace Park, may involve the risk of injury, including the possibility of serious injury (including without limitation, photosensitivity epilepsy, acoustic trauma etc.), not only from your own actions, but also from the actions or inaction of others, the condition of the premises, or the failure of the equipment used. You knowingly agree to assume all such risk, known and unknown, and assume full responsibility for my participation.
2. You expressly agree that AYA Hyperspace Amusement Park LLC, its affiliates, insurers, mployees, personnel, officers, directors, assigns, associates, agents, sponsors, advertising partners, and sub-contractors (collectively, "Hyperspace") shall not be liable for any losses, expenses, or damages arising from personal injuries (including death) sustained by you as a result of participating in the activities offered, entering any facilities associated with any applicable events, and/or the use of any equipment or facilities, regardless of whether such injuries (including death) result, in whole or in part, from the negligence of Hyperspace or otherwise. "I", "me", "my" and any other similar pronouns include any underage minors that accompany me and of whom you are the legal guardian.
3. You accept and assume full responsibility for any and all injuries (including death), damages, expenses, and losses of any type, which may occur to you. You hereby forever release, discharge and waive your right to assert a claim or bring suit against Hyperspace, including its employees, directors, managers, trustees, or other representatives, from and against any and all liabilities, claims, expenses, or causes of action of any kind or nature whatsoever, arising out of or relating to your activities in Hyperspace Parl.
4. You hereby consent to grant Hyperspace the right to photograph, videotape, and/or record you and/or your child(ren) and to use you or your child(ren)'s name, face, likeness, voice and appearance in connection with exhibitions, publicity, advertising and promotional materials. Furthermore, you waive any right to royalties or other compensation arising from any such use.
You hereby acknowledge that you have read this entire document, that you understand its terms and that you intend it to bind you and, as applicable, your child/children and anyone claiming on behalf of you or your child/children.
Governing Law and Jurisdiction
These Terms & Conditions and Waiver and Release shall be governed by and interpreted in accordance with the laws of Dubai, UAE without giving effect to the principles of conflicts of law. Any action arising out of these Terms & Conditions, Waiver and Release must be brought exclusively in the national courts of Dubai.
For any questions about these terms and conditions, waiver and release or any other enquiries, please contact us here.